Terms and conditions of use

This website, found under the www.thetraditionalchildrencompany.co.uk URL, is operated by The Traditional Children Company LTD ("The Traditional Children Company") and references to "we", "us" and "our" shall be deemed to be references to The Traditional Children Company. References to "you", and "your" shall be deemed to be references to any person using or placing an order via this website.

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order either by telephone on + 44 (0) 7795 34 7276 or by email enquiries@thetraditionalchildrencompany.co.uk.

By placing an order via this website you are making an offer to The Traditional Children Company to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Traditional Children Company for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

STOCK AVAILABILITY

We endeavour to display through this website all items in our current range. However, occasionally an item will be out of stock and if this is the case this will be highlighted at the time you place an order.

PRICES

The Traditional Children Company makes every effort to publish and advertise the correct prices for its products.  Occasionally we make mistakes and reserve the right to correct pricing information without notice or to cancel orders where the incorrect price has been applied.  We will always inform you if your order has been cancelled for this reason
It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

OFFERS, DISCOUNT AND PROMOTION CODES

Offers, discount and promotion codes:

  • cannot be used in conjunction with any other offer;
  • will not be valid when purchasing sale items during our sales, as our products are already discounted;
  • are subject to availability on full priced items only;
  • cannot be applied to previously bought items;
  • end dates apply;
  • are at The Traditional Children Company’s sole discretion and are subject to variation or withdrawal without notice.

GIFT LISTS’ ACCUMULATED AMMOUNTS

Gift Lists’ accumulated amounts can be exchanged for merchandise at The Traditional Children Company, online at www.thetraditionalcompany.co.uk. Gift Lists’ accumulated amounts cannot be exchanged or refunded for cash. Gift Lists’ accumulated amounts can be used towards the purchase of goods at a higher price than its face value upon payment of the difference.

YOUR RIGHT TO CANCEL

You have a right to cancel your order in writing within seven days of receipt and receive a refund of all charges. You will then need to return the item(s) by post at your own cost. Products should be returned complete, in perfect condition, unused, unwashed and with the original packaging.

Certain items are excluded from our returns policy for hygiene reasons or should these have been personalised or made to measure, these may only be returned if they are faulty. Hygiene-related excluded products are underwear and swimwear and cannot be returned once the packaging has been opened unless they are faulty.

RETURNS POLICY

If you are not entirely pleased with the products that you have chosen you may return them to us within 30 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging.
Items can be returned outside this period if they are found to be faulty. We cannot accept an item returned as faulty if the damage caused to the product is clearly due to wear and tear or misuse.

Certain items are excluded from our returns policy for hygiene reasons or should these have been personalised or made to measure, these may only be returned if they are faulty. Hygiene-related excluded products are underwear and swimwear and cannot be returned once the packaging has been opened unless they are faulty.

What to do if you need to return an item?

Simply write to us letting us know if you’d like a refund or a replacement - and send it back with the item to the address below. Goods must be returned complete, in perfect condition, unused, unwashed and with the original packaging.

Returns should be sent to:

The Traditional Children Company
PO Box 67495 
London NW3 9SG 

The Traditional Children Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither The Traditional Children Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of

The Traditional Children Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply for the benefit of The Traditional Children Company LTD and any associated companies.

While The Traditional Children Company uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Traditional Children Company will not be responsible for any errors or omissions or for the results arising from the use of such information.

While The Traditional Children Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Traditional Children Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Traditional Children Company does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Traditional Children Company. The entire liability of The Traditional Children Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The Traditional Children Company will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Traditional Children Company may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The Traditional Children Company.

No person who is not a party to these terms and conditions shall have any right to enforce any terms under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

All rights, including copyright, image rights and intellectual property rights, for this website are owned by or licensed to The Traditional Children Company LTD.

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of The Traditional Children Company LTD.

You may not modify, distribute or re-post anything on this website for any purpose.

SECURITY

Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.

WEBSITE

The Traditional Children Company shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.

The Traditional Children Company shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

PRIVACY POLICY

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Information we hold

If you have shopped with us we will hold your name, address, telephone number, email address and credit card details. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.

If you have requested to receive our email newsletters we only hold your name and email address. If you wish to unsubscribe please email enquiries@thetraditionalchildrencompany.co.uk with unsubscribe in the subject field.

We may also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.).

For purposes of quality control and training, calls and emails may be monitored.

Information we use

We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements. We also use the information to keep you up to date with The Traditional Children Company; mailing new catalogues and sending emails as appropriate.

All the information we hold is used to improve your customer experience.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OUR DETAILS

The Traditional Children Company LTD

Company Registration Number:       7788047
VAT Registration Number:               122 0250 82

ANY OTHER QUESTIONS

Email:              enquiries@thetraditionalchildrencompany.co.uk

Phone:            + 44 (0) 7795 34 72 76


The Traditional Children Company
PO Box 67495 
London NW3 9SG